Expedite | Kristen Hawley | Substack

Big Tech, meet Big Alcohol

As powerful third-party delivery companies circle the alcohol biz, they're about to face their toughest regulatory opponents yet.

Sep 27 •

Most Popular

Virtual superstar MrBeast meets restaurant reality

Jun 20 • Kristen Hawley

Toast kills the controversial diner charge

Jul 25 • Kristen Hawley

No, Resy hasn't won yet

Feb 7 • Kristen Hawley

Tech trouble at scale

Sep 6 • Kristen Hawley

Recent posts

Monday extra: Welcome to Welcome

A NYC hospitality conference and dueling restaurant tech afterparties

Sep 25 •

Yelp spotlights its bogus reviews

The online ratings company isn’t just flagging fake reviews; it’s indexing them for easy access. It's probably a good idea.

Sep 20 •

Care benefits for restaurant employees

Q&A: Elizabeth Tilton on a program that helps independent restaurants help their people

Sep 15 •

Status update: bad news

A Square outage reminds us of the wide delta between tech and hospitality

Sep 12 •

Expedite

Expedite

Restaurant technology and the big ideas shaping the future of hospitality

More from Kristen:

New DoorDash layoffs are a sign tech companies don't know how we eat

Bon Appetit, December 2022

How scannable codes can make restaurants better

Food & Wine, July 2022

Is CellarTracker the most wholesome place to discuss wine online?

Creepy new tech might soon predict your order by gender

Bon Appetit, June 2022

Women in Restaurant Tech

Care benefits for restaurant employees

Q&A: Elizabeth Tilton on a program that helps independent restaurants help their people

Sep 15 •

Reservation optimization

SevenRooms' Allison Page talks about why direct bookings could be having their moment and how she thinks restaurants can capitalize on demand everywhere

Jun 1 •

AI is not a human

But it is helpful! A Q&A with Rachael Nemeth about the (good!) potential of artificial intelligence

May 4 •

OpenTable + ChatGPT, a Q&A

"It could very well be a significant or important piece of traffic and demand for restaurants." — OpenTable CEO Debby Soo

Mar 30 •

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