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In our restaurant-in-a-box era
Restaurants want to sell good food, fast; diners don't want to talk to anyone.
 • 
Kristen Hawley
3

The Future of Hospitality

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The future of restaurant work
Ellen Yin on the ideas and policies that matter —and one thing that’s missing
 • 
Kristen Hawley
The future of attracting diners
Lettuce Entertain You’s Jennifer Bell on apps, influencers, and the new metrics worth watching
 • 
Kristen Hawley
The future of sustainability
Niven Patel and Mo Alkassar on running restaurants with local in mind
 • 
Kristen Hawley

Recent posts

View all
The future of restaurant work
Ellen Yin on the ideas and policies that matter —and one thing that’s missing
 • 
Kristen Hawley
The future of attracting diners
Lettuce Entertain You’s Jennifer Bell on apps, influencers, and the new metrics worth watching
 • 
Kristen Hawley
To insure prompt service, tip (on DoorDash)
The grammar kills me and the alleged “TIPS” acronym isn’t a thing. A new test from DoorDash ties consumer tips to faster deliveries.
 • 
Kristen Hawley
The future of sustainability
Niven Patel and Mo Alkassar on running restaurants with local in mind
 • 
Kristen Hawley
The restaurants we deserve
Internet culture has come for them all.
 • 
Kristen Hawley
Don’t block the bike lane!
How the city of Boston is testing the future of local delivery, a Q&A
 • 
Kristen Hawley
It’s good to be Resy Notify
The product feature launched into infamy
 • 
Kristen Hawley
Expedite
Expedite
Restaurant technology and the big ideas shaping the future of hospitality
More from Kristen:
New DoorDash layoffs are a sign tech companies don't know how we eat
Bon Appetit, December 2022
How scannable codes can make restaurants better
Food & Wine, July 2022
Is CellarTracker the most wholesome place to discuss wine online?
VinePair
Creepy new tech might soon predict your order by gender
Bon Appetit, June 2022
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