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In our restaurant-in-a-box era
Restaurants want to sell good food, fast; diners don't want to talk to anyone.
Nov 14
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Kristen Hawley
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The Future of Hospitality
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The future of hotel technology
Marriott’s Joanne Liu on serving guests and employees at the world’s largest hotel chain
23 hrs ago
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Kristen Hawley
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The future of hotel technology
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The future of restaurant work
Ellen Yin on the ideas and policies that matter —and one thing that’s missing
Nov 15
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Kristen Hawley
10
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The future of restaurant work
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The future of attracting diners
Lettuce Entertain You’s Jennifer Bell on apps, influencers, and the new metrics worth watching
Nov 8
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Kristen Hawley
5
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The future of attracting diners
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The future of sustainability
Niven Patel and Mo Alkassar on running restaurants with local in mind
Nov 1
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Kristen Hawley
3
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The future of sustainability
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Recent posts
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The future of hotel technology
Marriott’s Joanne Liu on serving guests and employees at the world’s largest hotel chain
23 hrs ago
•
Kristen Hawley
1
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The future of hotel technology
www.expedite.news
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Other
The future of restaurant work
Ellen Yin on the ideas and policies that matter —and one thing that’s missing
Nov 15
•
Kristen Hawley
10
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The future of restaurant work
www.expedite.news
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The future of attracting diners
Lettuce Entertain You’s Jennifer Bell on apps, influencers, and the new metrics worth watching
Nov 8
•
Kristen Hawley
5
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The future of attracting diners
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To insure prompt service, tip (on DoorDash)
The grammar kills me and the alleged “TIPS” acronym isn’t a thing. A new test from DoorDash ties consumer tips to faster deliveries.
Nov 7
•
Kristen Hawley
4
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To insure prompt service, tip (on DoorDash)
www.expedite.news
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The future of sustainability
Niven Patel and Mo Alkassar on running restaurants with local in mind
Nov 1
•
Kristen Hawley
3
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The future of sustainability
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The restaurants we deserve
Internet culture has come for them all.
Oct 31
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Kristen Hawley
8
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The restaurants we deserve
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Don’t block the bike lane!
How the city of Boston is testing the future of local delivery, a Q&A
Oct 27
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Kristen Hawley
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Don’t block the bike lane!
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Restaurant technology and the big ideas shaping the future of hospitality
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More from Kristen:
New DoorDash layoffs are a sign tech companies don't know how we eat
Bon Appetit, December 2022
How scannable codes can make restaurants better
Food & Wine, July 2022
Is CellarTracker the most wholesome place to discuss wine online?
VinePair
Creepy new tech might soon predict your order by gender
Bon Appetit, June 2022
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Restaurant technology and the big ideas shaping the future of hospitality
By Kristen Hawley
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“For anyone interested in the future of restaurants, this is a must read. ”
OttOmate News,
OttOmate
“Healthily skeptical reporting and analysis on an industry that desperately needs it!”
Dave Infante,
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