An answer session
You submitted the Qs, I've got some As!
A few weeks ago, I asked you to ask me anything about the future of hospitality — and I owe you some answers.
This is just the first in a series of answer posts — the questions are good! This week, Expedite tackles restaurant tech consolidation and point of sale systems, what makes an industry up-and-comer, and whether or not a rising tide does, in fact, lift all boats.
But really, we should talk more. I’ll take questions all summer.
Submit questions using the anonymous form linked above, comment below, or just respond to this email. I’ll only publish your name if you ask me to.
As I mentioned in the original prompt, I definitely don’t have all the answers. I don’t make product recommendations for a few reasons (including journalistic ethics), but I’m happy to share information about platforms and services.
I’ve done my best to show my work here. My opinions are informed by a decade of reporting on this business, but remember, they’re opinions. Paid subscribers can comment on this (and any!) post, and I welcome the dialogue.
Cheers to putting it out there!
Q: Where do you see all this consolidation going? Everyone is getting into the POS game, from delivery to even Olo, but it doesn't seem like the experience for restaurants is improving. Is there a light at the end of the tunnel?
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