Thank you for asking, I could write an entire essay on why I hate either QR code or Leggings and I am not sure the character limit would allow me to verse all my hate in one go.
But if I had to choose 1 argument (and please note that I am working on hotel tech so the irony is not lost on me), I believe hospitality is a human to human business, and that we should increase the number of touch points where a staff talk to guest and not reduce it. One of the guest of their podcast had a nice argument, saying that sometime friction is not always bad, and yes ordering and paying with someone takes more time but may be the efficiency and speed impose by Amazon should stay with Amazon but not the hospitality industry.
The irony is not lost on me! I was in hotels for 20 years before making the move to hospitality tech. And QRs are the foundation of the company I work for.
Arguably the tech does not dictate hospitality. The restaurant or bar or venue dictate this.
The company you work for has fundamentally changed the way tech helps operators be hospitable.
QRs can 100% do the same. But when used as a crutch this is when it’s done so poorly.
It’s wild to see the complete opposite in the US to QR ordering.
There is obviously a world of distance in service culture between the US and Australia.
You hit the nail on the head though. It’s about optionality. Meeting the guest where they want to be met.
If they want to talk to someone great, if not here is a QR or a kiosk.
Nope… still hate the QR code! It s the legging of fashion, may be convenient but a disgrace!
What is it that upsets you so much about them?
Genuinely curious.
Thank you for asking, I could write an entire essay on why I hate either QR code or Leggings and I am not sure the character limit would allow me to verse all my hate in one go.
But if I had to choose 1 argument (and please note that I am working on hotel tech so the irony is not lost on me), I believe hospitality is a human to human business, and that we should increase the number of touch points where a staff talk to guest and not reduce it. One of the guest of their podcast had a nice argument, saying that sometime friction is not always bad, and yes ordering and paying with someone takes more time but may be the efficiency and speed impose by Amazon should stay with Amazon but not the hospitality industry.
The irony is not lost on me! I was in hotels for 20 years before making the move to hospitality tech. And QRs are the foundation of the company I work for.
Arguably the tech does not dictate hospitality. The restaurant or bar or venue dictate this.
The company you work for has fundamentally changed the way tech helps operators be hospitable.
QRs can 100% do the same. But when used as a crutch this is when it’s done so poorly.