Archive - Expedite

Olo's consumer play

Is its new 'second party' ordering app a viable Big Delivery challenger?

1 hr ago • Kristen Hawley

February 2026

Pour one out for Tock

Tock restaurants move to Resy this summer. The brand will be gone, but its tech will live on.

Feb 24 • Kristen Hawley

DoorDash's “massive and expensive undertaking”

After two major European acquisitions, the delivery giant has to unite its tech.

Feb 20 • Kristen Hawley

Toast has big plans for AI

…and, uh, AI has big plans for us.

Feb 17 • Kristen Hawley

'Yikes, the health inspector's here!'

A new platform from a former NYC inspector digitizes compliance, practice, and understanding for restaurants

Feb 12 • Kristen Hawley

Ask the somm... or ChatGPT?

You could ask the computer. Or (hear me out here) you could ask the human who's standing *right there*

Feb 5 • Kristen Hawley

January 2026

Voice AI + restaurants: a Q&A

Writer and investor M.G. Siegler on the future of voice AI in real life (and restaurants)

Jan 29 • Kristen Hawley

Grubhub goes to the Super Bowl

Up next on the delivery service's comeback tour: ad airtime during the big game

Jan 27 • Kristen Hawley

What restaurants can learn from airlines about loyalty

A comped appetizer is not the same as an upgrade to Europe. Or is it?

Jan 23 • Kristen Hawley

Looking forward: Restaurants on Substack

A Q&A with the people behind Smithereens Zine, produced by NYC restaurant Smithereens

Jan 15 • Kristen Hawley

No feelings. That's the point!

Restaurant AI is tech that doesn’t feel overly technical.

Jan 14 • Kristen Hawley

Influencers programming food robots goes too far.

Sorry, we do not need influencer-driven, AI-crafted virtual restaurant brands where robots make the food.

Jan 13 • Kristen Hawley

#nojs-banner { position: fixed; bottom: 0; left: 0; padding: 16px 16px 16px 32px; width: 100%; box-sizing: border-box; background: red; color: white; font-family: -apple-system, "Segoe UI", Roboto, Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px; line-height: 13px; } #nojs-banner a { color: inherit; text-decoration: underline; } This site requires JavaScript to run correctly. Please turn on JavaScript or unblock scripts