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Challenges and opportunities I took from this year’s Friends in Food conference
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When a reservations app tweak changes business
With great (platform) power comes great (platform) responsibility.
Oct 23
•
Kristen Hawley
4
1
Is big delivery in trouble?
The disruptor becomes the incumbent… and hits back at a longtime foe. (Plus more news.)
Oct 10
•
Kristen Hawley
ughhh reservation bots
(This was a working headline but it sums up the situation.)
Oct 2
•
Kristen Hawley
1
DoorDash settles with NYC
The company will pay $131.5 million. (And more news!)
Sep 25
•
Kristen Hawley
1
1
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Restaurant technology and the big ideas shaping the future of hospitality
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Are the machines hospitable yet?
Square’s new talking kiosk comes close.
Oct 16
•
Kristen Hawley
4
Exclusive: Tock’s former leader moves to Provi
Matt Tucker joined the beverage platform as CEO in August. (You can stop texting him for hot reservations now.)
Oct 14
•
Kristen Hawley
4
What an AI critic told a bunch of restaurant people
…and why it was the wrong message.
Oct 8
•
Kristen Hawley
13
1
DoorDash delivers on a promise to restaurants
Hello to DashOS, a “restaurant growth platform” that helps restaurants convert third-party customers to first-party guests (and lots more).
Sep 30
•
Kristen Hawley
6
1
Olo readies its ordering app
A public company could never. CEO Noah Glass explains why diners and restaurants should care.
Sep 29
•
Kristen Hawley
8
Daniel Humm (and other chefs) in the grocery aisle
A Q&A with investor and CPG expert Elly Truesdell
Sep 24
•
Kristen Hawley
5
2
Toast just celebrated five years as a public company
...and its Instagram ads demonstrate how helpful software evolved into critical infrastructure that restaurants can’t afford to skip.
Sep 23
•
Kristen Hawley
5
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Amex pulls its Noma LA support
Mar 10
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Kristen Hawley
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Pour one out for Tock
Feb 24
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Kristen Hawley
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Toast + Resy (and Tock… and Amex)
Aug 5, 2025
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Kristen Hawley
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Square’s layoffs, AI, and the future
Mar 9
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Kristen Hawley
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What restaurants can learn from airlines about loyalty
Jan 23
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Kristen Hawley
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