Expedite | Kristen Hawley | Substack

Q&A: OpenTable hypes agentic AI

The difference between a bot and an agent is an API, Amy Wei explains.

3 hrs ago • Kristen Hawley

Subscriber News

Does the internet kill good taste?

This is a design question, but also a restaurant question (+ more news)

Nov 6 • Kristen Hawley

Toast gets sued by the FTC

The lawsuit alleges Toast isn’t delivering on promises to restaurants.

Oct 30 • Kristen Hawley

When a reservations app tweak changes business

With great (platform) power comes great (platform) responsibility.

Oct 23 • Kristen Hawley

Is big delivery in trouble?

The disruptor becomes the incumbent… and hits back at a longtime foe. (Plus more news.)

Oct 10 • Kristen Hawley

Expedite

Expedite

Restaurant technology and the big ideas shaping the future of hospitality

Latest editions

The best thing in Anthropic’s S1 is my friend’s restaurant

There’s always a restaurant angle.

Nov 5 • Kristen Hawley

DoorDash is more than its Instacart deal

More stats from a record third quarter

Nov 3 • Kristen Hawley

DoorDash bags Instacart

It’ll pay $17 billion in cash and stock in a deal that will take at least a year to close.

Oct 29 • Kristen Hawley

Moderator notes

Challenges and opportunities I took from this year’s Friends in Food conference

Oct 22 • Kristen Hawley

Are the machines hospitable yet?

Square’s new talking kiosk comes close.

Oct 16 • Kristen Hawley

Exclusive: Tock’s former leader moves to Provi

Matt Tucker joined the beverage platform as CEO in August. (You can stop texting him for hot reservations now.)

Oct 14 • Kristen Hawley

What an AI critic told a bunch of restaurant people

…and why it was the wrong message.

Oct 8 • Kristen Hawley

Top posts

Amex pulls its Noma LA support

Mar 10 • Kristen Hawley

Pour one out for Tock

Feb 24 • Kristen Hawley

Toast + Resy (and Tock… and Amex)

Aug 5, 2025 • Kristen Hawley

Square’s layoffs, AI, and the future

Mar 9 • Kristen Hawley

What restaurants can learn from airlines about loyalty

Jan 23 • Kristen Hawley

Expedite

Restaurant technology and the big ideas shaping the future of hospitality

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