Expedite | Kristen Hawley | Substack

OpenTable ends its US Visa deal

OpenTable will keep the good tables for itself instead, but the platform's credit card partnerships aren't totally dead.

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Subscriber News

NYC's surprising appetite for chain restaurants

The transplants are thriving! (And more restaurant news stories of note.)

Jul 17 • Kristen Hawley

...and some news to know from the last couple of weeks.

Jul 7 • Kristen Hawley

Toast wants to open a restaurant

It was only a matter of time until a point of sale company built a business around its products.

Jun 19 • Kristen Hawley

Amex is buying another reservations platform

It plans to acquire Europe's TheFork for $700 million, boosting Amex's bookable inventory above OpenTable's. That’s… significant.

Jun 15 • Kristen Hawley

Expedite

Expedite

Restaurant technology and the big ideas shaping the future of hospitality

Latest editions

So far, so good!

Top stories from an already record year for Expedite

Jun 30 • Kristen Hawley

Restaurant discovery powered by people

Eater’s editor-in-chief makes the case for an expert assist.

Jun 24

Why don't more restaurants have memberships?

A guest post from Gloria Dawson highlighting the ultimate loyalty play.

Jun 22

SevenRooms’ latest release helps restaurants consolidate reservations

Now we know why they were so mad about competitor OpenTable’s terms of service update.

Jun 17 • Kristen Hawley

Big Qs about the future of booking a table

🍿 Just over a year since DoorDash bought SevenRooms and upended the reservations status quo, there's *a lot* of room for change.

Jun 11 • Kristen Hawley

The problem with AI-assisted marketing

Three similar personal invites landed in my inbox within 12 hours.

Jun 4 • Kristen Hawley

Why reservations platforms* pay restaurants

Jun 3 • Kristen Hawley

Top posts

Amex pulls its Noma LA support

Mar 10 • Kristen Hawley

Pour one out for Tock

Feb 24 • Kristen Hawley

Toast + Resy (and Tock… and Amex)

Aug 5, 2025 • Kristen Hawley

Square’s layoffs, AI, and the future

Mar 9 • Kristen Hawley

What restaurants can learn from airlines about loyalty

Jan 23 • Kristen Hawley

Expedite

Restaurant technology and the big ideas shaping the future of hospitality

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