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DoorDash bags Instacart
It’ll pay $17 billion in cash and stock in a deal that will take at least a year to close.
Oct 29
•
Kristen Hawley
6
1
Moderator notes
Challenges and opportunities I took from this year’s Friends in Food conference
Oct 22
•
Kristen Hawley
3
1
Are the machines hospitable yet?
Square’s new talking kiosk comes close.
Oct 16
•
Kristen Hawley
4
Exclusive: Tock’s former leader moves to Provi
Matt Tucker joined the beverage platform as CEO in August. (You can stop texting him for hot reservations now.)
Oct 14
•
Kristen Hawley
4
What an AI critic told a bunch of restaurant people
…and why it was the wrong message.
Oct 8
•
Kristen Hawley
13
1
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Toast gets sued by the FTC
The lawsuit alleges Toast isn’t delivering on promises to restaurants.
Oct 30
•
Kristen Hawley
2
When a reservations app tweak changes business
With great (platform) power comes great (platform) responsibility.
Oct 23
•
Kristen Hawley
4
1
Is big delivery in trouble?
The disruptor becomes the incumbent… and hits back at a longtime foe. (Plus more news.)
Oct 10
•
Kristen Hawley
ughhh reservation bots
(This was a working headline but it sums up the situation.)
Oct 2
•
Kristen Hawley
1
Expedite
Restaurant technology and the big ideas shaping the future of hospitality
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DoorDash delivers on a promise to restaurants
Hello to DashOS, a “restaurant growth platform” that helps restaurants convert third-party customers to first-party guests (and lots more).
Sep 30
•
Kristen Hawley
6
1
Olo readies its ordering app
A public company could never. CEO Noah Glass explains why diners and restaurants should care.
Sep 29
•
Kristen Hawley
8
Daniel Humm (and other chefs) in the grocery aisle
A Q&A with investor and CPG expert Elly Truesdell
Sep 24
•
Kristen Hawley
5
2
Toast just celebrated five years as a public company
...and its Instagram ads demonstrate how helpful software evolved into critical infrastructure that restaurants can’t afford to skip.
Sep 23
•
Kristen Hawley
5
WTF is ‘source of truth’?
When tech phrases becomes restaurant phrases.
Sep 3
•
Kristen Hawley
5
1
OpenTable + Square (again)
Square is now OpenTable’s ‘preferred point of sale partner’
Aug 18
•
Kristen Hawley
7
1
Q&A: SevenRooms' Joel Montaniel
Updates from the co-founder and CEO of SevenRooms one year after that big acquisition
Aug 12
•
Kristen Hawley
7
See all
Top posts
Amex pulls its Noma LA support
Mar 10
•
Kristen Hawley
33
10
Pour one out for Tock
Feb 24
•
Kristen Hawley
23
1
5
Toast + Resy (and Tock… and Amex)
Aug 5, 2025
•
Kristen Hawley
11
3
Square’s layoffs, AI, and the future
Mar 9
•
Kristen Hawley
8
1
What restaurants can learn from airlines about loyalty
Jan 23
•
Kristen Hawley
11
2
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