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The problem with AI-assisted marketing
Three similar personal invites landed in my inbox within 12 hours.
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Google is making big changes to search
+ news from DoorDash, Toast, Resy, OpenTable, Uber... and more!
May 29
•
Kristen Hawley
1
AI-generated restaurants are bad
Please can we agree? + more news
May 11
•
Kristen Hawley
3
Gwyneth Paltrow answered my question about Goop Kitchen
…kinda (And more news!)
May 1
•
Kristen Hawley
1
1
Starbucks as social currency
...and more industry headlines
Apr 24
•
Kristen Hawley
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Restaurant technology and the big ideas shaping the future of hospitality
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Why reservations platforms* pay restaurants
An explainer.
Jun 3
•
Kristen Hawley
6
'I vibe-coded a personal restaurant reservation agent'
A guest post.
May 28
13
2
DoorDash isn’t afraid of your AI agents
It now has more (human) users than ever.
May 21
•
Kristen Hawley
6
1
Exclusive: EHI backs Blink with $17 million
Danny Meyer's PE fund, Enlightened Hospitality Investments, gives the growing workforce engagement app a hospitable shot in the arm.
May 18
•
Kristen Hawley
7
1
Top Tock exec is leaving Amex
Matt Tucker has some thoughts on the future of reservations: ‘I don’t know if an incredibly innovative, pure-play reservations company like Tock could…
May 5
•
Kristen Hawley
6
A brief Toast takeover that'll last all year
A peek inside the short-lived IRL restaurant ad campaign and associated content maxxing to come
May 4
•
Kristen Hawley
11
2
How pay-what-you-can actually works
Inside a feel-good service model with HAGS chef Telly Justice
Apr 30
•
Kristen Hawley
6
3
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Top posts
Amex pulls its Noma LA support
Mar 10
•
Kristen Hawley
33
10
Pour one out for Tock
Feb 24
•
Kristen Hawley
23
1
5
Toast + Resy (and Tock… and Amex)
Aug 5, 2025
•
Kristen Hawley
11
3
Square’s layoffs, AI, and the future
Mar 9
•
Kristen Hawley
8
1
What restaurants can learn from airlines about loyalty
Jan 23
•
Kristen Hawley
11
2
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