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Blackbird's big loyalty play, revealed
The brand-new Blackbird Club grants special access to diners who show up and the employees who serve them.
Apr 8 • 
Kristen Hawley
6

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Blackbird's big loyalty play, revealed
Hi from the cool kids' table
An OpenTable vs. Resy Q&A with Grub Street journalist Elizabeth G. Dunn
Feb 20 • 
Kristen Hawley
6

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Hi from the cool kids' table
Toast's CMO explains that video
Kelly Esten shares more about "It's the Little Things," Toast's marketing campaign that includes a San Francisco transit takeover.
Jan 21 • 
Kristen Hawley
9

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Toast's CMO explains that video
Recipes on the blockchain
Hi to Roux, a new way to discover, save, and actually cook with digital recipes.
Nov 20, 2024 • 
Kristen Hawley
11

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Recipes on the blockchain
Toast kills the controversial diner charge
Why and how we got here in the first place
Jul 25, 2023 • 
Kristen Hawley
12

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Toast kills the controversial diner charge
OpenTable and Uber partner
Reading between the lines of a deal involving the company that runs restaurant reservations and the ride-hailing app that wants to take you there
Apr 1 • 
Kristen Hawley
4

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OpenTable and Uber partner
No, Resy hasn't won yet
It’s the wrong time to declare a winner in the reservations business
Feb 7, 2023 • 
Kristen Hawley
8

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No, Resy hasn't won yet
Battle of the (reservations) bots
Hello to TableOne, the latest way through the front door at NYC hotspots
Feb 29, 2024 • 
Kristen Hawley
6

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Battle of the (reservations) bots
Eater launched an app today
...and I have questions for editor-in-chief Steph Wu.
Oct 16, 2024 • 
Kristen Hawley
7

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Eater launched an app today
Olo goes private
CEO Noah Glass shares what comes next and says he's in it for the long haul.
Jul 8 • 
Kristen Hawley
9

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Olo goes private
Point of sale progress
Notes on the future of POS, according to POS companies
Jul 2 • 
Kristen Hawley
6

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Point of sale progress
2
AI will write the menu at Chicago's Next
Is it a gimmick? Or a creative tool with staying power?
Jun 4 • 
Kristen Hawley
6

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AI will write the menu at Chicago's Next
1
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